Appointment availability
I can visit up to two families each working day, excluding bank holidays.
Morning appointments are available to book in advance on Mondays, Tuesdays, Thursdays and Fridays (the specific days may occasionally vary). Online booking closes at 4:00pm the day before the appointment.
Appointments from 1:00pm to 3:00pm are typically reserved for urgent same-day requests.
If the available times don’t work for you for home visits or phone consultations, or if there’s no visible next day availability, please send an email.
Same-day appointments are available only if calling before 1:00 p.m. Last-minute appointment availability cannot be guaranteed.
There are no afternoon appointments on Fridays and there is no evening or weekend availability.
Contact methods
For all same day and next day appointment enquiries please follow up all voicemails with an email whenever possible.
For same-day requests please leave a voicemail by 9:00am so I have the best chance of helping. I aim to return calls shortly after 9:00am, before starting the day’s visits. I also monitor calls for same day appointment requests between 9:00am and 1:00pm on working days. Clearly state that you’re requesting a same-day appointment, and include your name, contact details, location, and your primary care vet’s information. There may be a delay in my response if I am visiting a family or on another call, but I’ll let you know as soon as I can if I am able to help. If I can’t respond promptly, please contact your primary care vet. Same-day appointments cannot be booked after 1:00pm.
In-home euthanasia is not an emergency service, so if your pet needs urgent help, contact your primary care vet right away. The main goal is to make sure your pet gets comfort and care as quickly as possible.
For next-day requests book online by 4:00 pm or leave a voicemail and email by that time, stating that your request is for the following day . If you’re unsure whether your pet’s needs can wait, call before 1:00 pm and mention you’re asking about a next-day appointment but would appreciate a quicker chat. This gives the best chance of same-day help if needed. I can’t attend later in the day if it turns out to be urgent and would refer you back to primary care.
For all other visits and telephone consultations please use my online booking platform. This is the easiest option if you are planning ahead, looking to book 48 hours or more in advance, or would like to talk things through before deciding whether you need my services.
For non-urgent enquiries, please leave a voicemail if online booking or email is difficult for you. I will respond within 24 working hours. Booking a phone consult online is usually quickest.
You can call me on 01626 353350 or 07515 283861. All calls go to voicemail, and both numbers connect to the same handset, so please leave only one message.
Please do not text.