- appointment availability
- methods of contact
- expected response times
- in an emergency
- Monday to Thursday: pre-booked appointments. Same day appointments, where available, only if calling before 1pm. If in need of a same day appointment, if possible leave a voicemail by 8am and email also to increase the likelihood of me being able to help.
- Friday: reserved for palliative care consultations with more limited availability for pre-booked at home euthanasia visits on that day, but please do ask if calling earlier in the week.
- Weekend-no availability.
- By phone – all telephone calls go to a dedicated answering service or voicemail. Please leave your name, contact details and location for a call back. Calls are monitored 8.30am through to 4pm Monday to Thursday. If calling before 1pm Monday to Thursday needing a same day appointment or anytime Monday to Thursday needing a next day appointment, please state this clearly. For next day appointment enquiries also email if possible so I can confirm my availability.
- By email – welcomed for all non urgent enquiries and as a follow up to voicemail received Monday to Thursday requesting next day booking (see above).
Please do not use text as an approach as this is unreliable.
Expected response times
Monday to Thursday: enquiries received by 4pm can expect a response the same day.
Monday to Wednesday: enquiries received after 4pm can expect a response within 24 hours, excepting emailed requests for next day appointments which will be prioritised for a response.
After 4pm Thursday, on Friday and over the weekend: email will be monitored for appointment requests for Monday. All other email and voicemail enquiries will be responded to the next working day.
Contact me on 01626 353350 or 07515 283861.
In all cases please leave a contact telephone number. My preference is to respond to all enquiries by return telephone call (email responses to you can occasionally be diverted to spam if I am not marked as a safe contact). If a call back is not your preferred method of communication, please do let me know.
If you are worried that I may call you back when it is not appropriate for you-perhaps you are in work or with young family-please let me know in the message some options for times when you may be able to talk, bearing in mind when I am expected to respond.
Calls generally last 20-30 minutes. If a call is too much at the time, just hang up. I will never think you rude and we can pick the conversation up another time.
In an emergency
In home euthanasia is not an emergency service. In an emergency, please always seek immediate help from your primary care vet. Getting comfort for your pet as quickly as possible is then the priority.