I just wanted to extend a massive thank you for helping us ease Marmalade’s passing. I was anxious about the process, but you did absolutely everything to put us at ease, and to make this very difficult time manageable. We were both so thankful for your kindness and empathy. Marmalade meant a great deal to us – we have always considered our animals as part of our family – and we could not have asked for a more compassionate and gentle end for him, and for us, too. The space you gave us to bond with him, and the way in which you handled the entire situation showed more understanding than we hoped for. I wouldn’t wish losing a loved furry family member on anyone, but it goes with the territory, and I would recommend you to anyone who asked.